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Shipping & Payment Info
Shipping & Payment Information
At Rootz & More, we aim to deliver your favorite beauty products quickly, safely, and with full transparency. Below you’ll find everything you need to know about how we handle shipping and payments in our store.
Shipping Information
1. Local & International Shipping
We currently ship orders within Curaçao. If you're located outside Curaçao and interested in placing an order, please contact us directly and we’ll do our best to assist you.
2. Shipping Zones
We offer delivery across all regions in Curaçao. For special requests or business deliveries, please contact our customer service.
3. Shipping Costs
- Standard shipping (Curaçao): ANG 7.50
- Free shipping on orders over ANG 100
Shipping fees are automatically calculated at checkout.
4. Delivery Time
- Orders are processed within 1–2 business days
- Delivery usually takes 1–3 business days after processing
- You will receive a confirmation email with tracking details (if applicable) once your order ships
5. Returns & Exchanges
If you received a wrong, damaged, or faulty product, please notify us within 7 days of delivery. We’ll gladly exchange the item or offer store credit based on the situation.
Due to hygiene standards, we do not accept returns on used beauty or grooming products unless they arrived damaged.
6. Lost or Delayed Packages
In the rare case that your package is delayed or missing, please contact us immediately. We’ll contact the delivery service to resolve the issue and keep you updated every step of the way.
Payment Information
1. Payment Methods
We currently accept the following secure payment options:
- Cash on delivery (Curaçao only)
- Bank transfer (instructions provided at checkout)
- Credit Card (Visa, MasterCard – coming soon)
- PayPal (coming soon)
2. Payment Instructions
For bank transfer payments, please use your order number as the payment reference. Your order will be processed once payment is confirmed.
💳 Bank details and payment instructions will be sent to your email after checkout if you choose bank transfer.
Need Help?
If you have any questions about shipping, delivery, or payments, we’re here to help:
Rootz & More
George Maduroweg 4, Curaçao
📧 Email: francine@bremaragencies.com
📞 Phone: +599 9 737 0673
Display prices in:XCG
