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Return Policy
Return Policy
At Rootz & More, we want you to love every product you receive. If something’s not right, we’re here to help. Please read our return policy carefully to understand your options.
Damaged or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, include the following in your message:
- Order number
- Description of the issue
- Photo(s) of the product and packaging
We’ll review your request and offer a replacement, exchange, or store credit where appropriate.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Used beauty or grooming products
- Items with broken seals or opened packaging
- Gift cards and digital downloads
- Promotional items or free gifts
We kindly ask that you double-check your selection before finalizing your order.
Exchanges & Refunds
If you received a faulty item, we’re happy to exchange it for the same product (if available).
Refunds may be issued in the form of:
- Store credit
- A full or partial refund to your original payment method (in specific cases)
Note: We do not offer refunds for personal preference (e.g. scent, color, or texture) if the product is not faulty.
How to Start a Return
To request a return or exchange, contact us at:
📧 Email: francine@bremaragencies.com
📞 Phone: +599 9 737 0673
Please do not send items back without first contacting us. Unauthorized returns will not be accepted.
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