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Frequently Asked Questions
About Rootz & More
Rootz & More is your trusted beauty destination offering salon-quality haircare, fragrances, grooming essentials, and cosmetics.
We curate only high-quality, authentic, and professional-grade products — no low-quality imports or unverified items.
All products come directly from authorized suppliers and distributors to ensure authenticity and safety.
Yes — we offer well-known salon brands such as Kérastase, Redken, Revlon, and many more.
Sustainability
Many brands we carry follow cruelty-free practices. Look for cruelty-free labels on product pages.
Yes — we prioritize brands that use eco-friendly packaging and ethical ingredient sourcing.
Ingredients & Safety
Many of our products are formulated for sensitive skin. Always check ingredient lists or ask us for assistance.
Yes — several brands we offer include vegan lines for haircare, body care, and beauty.
Some items do, others don’t — each product page lists full ingredients so you can choose what fits your needs.
Orders & Pickup
Yes — pickup is available at Eden Mall, Curaçao during business hours.
Most orders are ready within 1–3 hours depending on product availability.
Yes — they must show your order confirmation.
Payments
We accept cash, local debit cards, international credit cards, and mobile payment methods.
Yes — both cash and card payments are accepted when picking up your order.
Shipping & Delivery
Yes — local delivery across Curaçao is available. Delivery fees vary depending on location.
At this moment, we only offer local delivery and in-store pickup.
Returns & Exchanges
Unopened and unused items may be returned within 7 days with proof of purchase.
Exchanges are possible if the item is unopened and the replacement is in stock.
Account & Login
No — you can checkout as a guest.
Accounts allow faster checkout, saved favorites, order tracking, and easier returns.